Store Policies
Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover.
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Secure Shopping
You can shop at www.inyour homedecor.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
· 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
· Industry leading encryption hardware and software methods and security protocols to protect customer information.
· Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
www.inyourhomedecor.com is registered with the Authorize.Net Verified Merchant Seal program.
Shipping Time. Please allow 48 hours for order processing. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time. Please read on for freight delivery.
Delivery time may vary depending on item ordered:
- Large furniture items delivery times will vary based on location.
- Temporarily out of stock items or backordered items will have longer delivery times.
Shipping Methods. Merchandise will be shipped using Ground Service where possible through UPS or FEDEX.
In addition, some items may be shipped directly from the manufacturer to customers. Therefore, depending on items ordered, you may receive different shipping dates and times for each product ordered.
The freight companies ship to 48 contiguous states only. For some rural routes that are hardly reachable by trucks, extra charge applies for delivery. We are not able to ship P. O. Box or APO/FPO addresses.
Large/Oversized furniture item(s) (i.e. bedroom sets, dining room sets, sofas, etc. at sale price greater than $1000) are shipped by HomeDirect USA with "white glove" delivery service at no additional charge.
Please allow 3-5 days for order processing and packaging. Shipment delivery times may vary as HomeDirect USA contacts consumer to schedule delivery. Holiday cut-off date: 12/07/09, large furniture items must be ordered by this date to be received prior to holiday.
Oversized items, such as sofa sectionals, sofa sets and home theater seats, are shipped through freight companies. Most freight shipments take 10-14 business days to deliver after they leave our warehouse, if there are no exceptional situations. It may take longer to ship to remote or rural areas.
White Glove Delivery: This service covers inside placement of your shipment up to two flights of stairs, unpacking the items, debris removal, and up to 15 minutes assembly without tools.
Time Stop: If you request a delivery during a specific time window, there will be extra charges, which usually range from $100 - $200.
Storage Fee: If the freight company is not able to reach the recipient within 72 hours after their first phone call, or if the freight company has to hold the item, the recipient will be subject to storage fee. The charge may differ area by area, and most of the time it is $10 per day.
Redelivery Charge: Redelivery charge applies when the first appointed delivery attempt is not successful, for reasons such as absence of the recipient. If the freight company will need to make another delivery attempt, there will be a redelivery charge that is usually within the range of $50 - $100.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 15 days from the ship date to receive refunds. Returns will incur a restocking fee. You must email the refund request to support@inyourhomedecor.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Restocking fees may apply for furniture returns.
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